Inside Sales and Support

  • Complete customer visibility across online and in-person touchpoints, enabling personalized sales and enhanced support
  • Comprehensive order-taking capabilities for inside sales and proactive engagement by customer support agents
  • 24/7 customer self-service and monitoring through your branded wholesale eCommerce platform
  • Gain insights into your B2B sales channels, including buying trends, recurring issues, and more

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Inside Sales & Support Built for Your Needs

Catalog-centric B2B Sales
Built for B2B Sales

Out-of-box planning, order-taking, analysis and support

Unified by Nature B2B
All-on-one Platform

Unified management of field sales, inside sales and B2B eCommerce

Unified by Nature B2B
Infinite Flexibility

Adapt sales and support operations at the speed of business

Unified by Nature B2B
Omnichannel by Nature

Consistent experiences in-person, online and on the phone

Key Features

Easy and Intuitive

Simple to use web-based console facilitates customer support and sales activities

Roles and Permissions

Account management configured by role, department or geography

360° Customer View

CRM software gives office and field teams a consistent view for better service and sales

Order Management

Consolidate, validate and approve orders from all channels using your rules and workflows

Pro-active selling

Order-taking capabilities and trade promotions provide sales opportunities to support staff and inside sales

Payments

Accept payments of any type through integration with payment gateways

Dashboards and BI

Leverage out-of-box dashboards or customize your own to continually assess performance

Backoffice Integrations

Keep data fresh, relevant and consistent across channels, with seamless backoffice integrations

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